Author Archives: Valerie Bock

Under Pressure

Managing to encourage flow is sometimes a physical prospect. I live out in the countryside,  in a 30-year-old house which has been finally getting some of the maintenance which was deferred when resources were concentrated on raising our now-adult children.  Our plumbing system starts with a well, the pump for which is electrical.  We get

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The Uncertain Ally

    It’s July 11, 2016. My husband and I stand at the bottom of the steps of the Macon County court house in Decatur, Illinois. We are attending an event put on by local pastors, supporting their efforts to prevent violence in the wake of a shooting, earlier today, of a black fellow-citizen by a

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Towards Training for Compassion

This summer, a Fairfax County, Virginia man captured the decidedly disrespectful conversation of his medical team during his colonoscopy. The Washington Post video of that conversation has since become required viewing in training sessions for medical professionals around the country. In an era when we KNOW that compassionate care yields measurable improvements in patient quality

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Relational is the new Social Learning – A new 70:20:10 ?

I periodically scan the environment for new developments in informal learning. The folks at Docebo have a new white paper out, produced in partnership with the Aberdeen Group. It’s an interesting look at the learning landscape, modifying the 70:20:10 model  in a way that I think is very promising. They identify 40% of job learning

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Can We Accelerate Accountable Care Effectiveness?

In a recent blog post, Rachael Addicott, Senior Research Fellow for the King’s Fund, an independent charity working to improve health and health care in England, reviewed a survey of primary care providers performed by the Commonwealth Fund and the Kaiser Family Foundation in the first quarter of 2015. According to the survey, Slightly more

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