Response to yesterday’s post on training for compassion included some fascinating videos. I was encouraged to review the Cleveland Clinic’s masterful empathy piece which asks us to look around the hospital and consider the stories of the people there: In the meantime, a physician I’ve known for 25 years posted this cri de coeur on
This summer, a Fairfax County, Virginia man captured the decidedly disrespectful conversation of his medical team during his colonoscopy. The Washington Post video of that conversation has since become required viewing in training sessions for medical professionals around the country. In an era when we KNOW that compassionate care yields measurable improvements in patient quality
In a recent blog post, Rachael Addicott, Senior Research Fellow for the King’s Fund, an independent charity working to improve health and health care in England, reviewed a survey of primary care providers performed by the Commonwealth Fund and the Kaiser Family Foundation in the first quarter of 2015. According to the survey, Slightly more
I participated in a meeting yesterday in which the prospective client is wrestling with some knotty training issues. They are a firm which provides health care, with employees who are on their feet during their work day, attending to patients. Like most organizations today, they are concerned about the cost to the organization of taking
Atul Gawande did an excellent reflection on the value of coaching last year for The New Yorker. While we normally think about coaching as something we do for people who are new to the tasks at hand, Gawande’s focus was on what happens when experienced professionals take on a coach. He offered this fascinating case
My husband is a family doc who works for a large medical group owned by a hospital system. The system is rolling out a new Electronic Medical Records system and my beloved, who as medical director is the divisional advocate for physicians, will be among the first in his division to get it. I’ve been